Why is my On-Chain deposit address changing?
To comply with evolving Turkish regulatory requirements, Bybit TR will update its deposit system. As a result, existing deposit addresses will no longer be supported, and users will need to use new deposit addresses going forward. Chains will be migrated one by one, at different schedules. Stay tuned for upcoming announcements on other blockchain migrations.
What does an update of an on-chain deposit address mean?
An update to an on-chain deposit address means that the blockchain address linked to your account for receiving deposits has changed. Deposits sent to the old address may no longer be credited, so you should always use the newly provided address when transferring funds to ensure they are received successfully.
Does this change affect my existing balance?
No. Your current balance in your Bybit TR account remains safe and unchanged. Only your deposit address has changed.
What happens if I make a deposit to my old address after the migration?
Deposits made to the old address will not be credited automatically. You will need to contact our Customer Support via Live Chat or via this form for review and possible recovery of your funds.
Will I lose my funds if I mistakenly use the old address?
No, your funds will not be lost. However, you must contact Customer Support for manual assistance and refund processing.
How can I find my new deposit address?
Once the migration is completed, your updated address will be automatically displayed in your Bybit TR Deposit page after selecting the relevant coin and chain.
Do I need to manually update or activate anything?
No action is required to activate the new address. However, you should:
- Double-check your new deposit address before transferring funds.
- Update any saved or automated transfer settings.
- Please stop using the old address to avoid deposit issues.
I have saved the old address on another platform/wallet. What should I do?
Please update your saved address as soon as possible to avoid failed deposits.
When exactly was the migration completed?
Please note that the migration will be completed at different times depending on the chains. Please refer to the table below for the exact migration date and time according to each chain.
Note: The table above will be updated to inform you of future migration schedules.
Will there be more migrations for other blockchains?
Yes, additional chains will be migrated in phases to align with Turkish regulatory requirements. Users will be notified separately before any future changes.
Who should I contact if I accidentally use the old address or face issues?
Please reach out to our Customer Support team via Live Chat or via this form.
How long does it take for Customer Support to process a refund for a deposit sent to an old address?
Processing times may vary depending on case volume, but our team will assist you as soon as possible. Please note that the Customer Support team will contact you via email with updates, so kindly check your mailbox regularly. We also recommend always verifying your deposit address carefully before making a transfer to avoid delays.